Reference

What You Agree to When You Use betjilli

These terms set out the rules that apply to your account — how it works, what we expect from you, and what you can expect from us.

Account eligibility by regionbKash, Nagad, Rocket wallet rulesWithdrawal conditionsAccount suspension policyHow to raise a dispute
betjilli What You Agree to When You Use betjilli
HOW WE HANDLE YOUR ACCOUNT

Account Security and Policy Commitments

Your account details and wallet transaction history are stored securely and used only to operate your account, process payments and handle disputes. We do not share your data with third parties outside of what is required to process a bKash, Nagad or Rocket transaction or comply with a legal request. You can ask us at any time what data we hold on your account.

Data Retention

We keep your account and transaction records for as long as your account is active and for a defined period after closure, in line with applicable requirements.

Account Security

Your login credentials are your responsibility. We use OTP verification at login and for sensitive account changes to reduce unauthorised access risk.

Wallet Verification

Withdrawals back to bKash, Nagad or Rocket are matched to the wallet used for deposit. This step protects your funds and keeps the account audit trail clean.

Requesting Changes

To update registered details or request account closure, contact support via live chat or email with your account reference. We aim to confirm changes promptly.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a section of these terms is unclear, or you want to raise a question about your account status or a transaction, our support team is the right place to start. Bring your account details and a brief description of the issue so we can respond quickly and accurately.

Live Chat Open the chat window from any page on the site. Describe your terms question and a support agent will respond during active hours.
Email Support Send a detailed message to our support address. Include your account reference and the specific clause or transaction you are asking about.
Account Help Centre The Help Centre lists common terms questions, wallet rules for bKash, Nagad and Rocket, and step-by-step account actions without needing to contact us.

Terms and Conditions — Common Questions

Below are the questions we hear most often about how these terms work in practice. Each answer is written to be direct. If your question is not covered here, live chat is the fastest route to a clear answer.

Eligibility depends on your local law and the region you are in. Access to certain features may vary. It is your responsibility to confirm that using this platform is permitted where you are located.

Withdrawals are processed back to the same wallet method used for the original deposit. If you deposited via bKash, your withdrawal goes to bKash. This applies equally to Nagad and Rocket transactions.

We post updates directly on this page and the revision date changes at the top. Continuing to use your account after an update means you accept the revised terms. We do not change terms silently.

The more specific rule applies. If a promotion page states different conditions, those conditions govern that promotion. These general terms apply to everything else on your account.

Contact our support team via live chat or email with your account reference and the transaction details in question. We review disputes against the transaction log and wallet confirmation records.

We hold account registration details, login history and wallet transaction records. You can request a summary of what we hold by contacting support with your account reference and a written request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.